Shipping Policy
1. Shipping within India:
• Jain Gold provides free shipping on all orders within India, regardless of the order value.
• We partner with Sequel, a trusted and reliable courier service, to ensure secure and timely delivery of your precious jewellery.
• Orders are typically processed and shipped within [10 business days] of order confirmation.
• Delivery times may vary depending on the destination and other external factors. Estimated delivery times will be provided after checkout.
• Customers can track their order through the email sent to them or by visiting the Jain Gold website to monitor the shipment's progress.
2. International Shipping:
• Jain Gold offers international shipping to select country (USA Only)
• Shipping charges for international orders will be calculated based on the order value, destination, weight, and dimensions of the package.1
• Customers are responsible for any customs duties, taxes, or import fees levied by their respective country.
• Delivery times for international shipments will vary depending on the destination and customs clearance procedures.
• International shipping will be done using Sequel, or in case of non availability of sequel, through other reputed and reliable courier services.
• Estimated delivery times and shipping costs will be provided at checkout.
3. Shipping Partners:
• Jain Gold utilizes Sequel as its primary shipping partner for both domestic and international shipments.
• In cases where Sequel services are unavailable or unsuitable, we may use other reputable courier services to ensure reliable delivery.
4. Shipping Address:
• Customers are responsible for providing accurate and complete shipping addresses.
• Jain Gold is not responsible for any delays or delivery failures caused by incorrect or incomplete addresses.
• We recommend providing a contact number for delivery purposes.
5. Delivery Confirmation:
• A signature may be required upon delivery.
• Customers are advised to inspect the package for any signs of damage before accepting delivery.
• In case of any discrepancies or damages, customers should note it on the delivery receipt and contact Jain Gold customer support immediately.
6. Shipping Delays:
• While we strive to provide timely deliveries, unforeseen circumstances such as weather conditions, natural disasters, or logistical issues may cause delays.
• Jain Gold will not be held liable for delays beyond its control.
7. Customer Support:
• For any queries or concerns regarding shipping, please contact our customer support team at +918125000171.
8. Jurisdiction:
• All discrepancies and disputes arising from or related to this shipping policy are subject to the exclusive jurisdiction of the Nellore District Court, India.